// support

Help, from the person who wrote it.

No ticket system, no tiers, no bots. Email goes to the developer, and the developer answers.

Contact

Email NorseHorse@norsehor.se with what happened, what you expected, and your iOS version if it's a bug. Encrypted mail is welcome — the key is here.

Frequently asked

The recipient says the link shows "unavailable". What happened?
One of three things, and by design the link can't tell you which: the note was already viewed its allowed number of times, it passed its expiry, or the link was never valid. If it matters, create a fresh note — the Sent tab on your phone shows what actually happened to the original.
I sent the link to the wrong person. What do I do?
Open the Sent tab and burn the note. The ciphertext is deleted from the server immediately; anyone opening the link afterwards sees only that the note is unavailable.
The recipient forgot the passphrase. Are views being used up?
No. Passphrase attempts happen entirely in their browser and never consume views. Once they have the right passphrase from you, the note opens normally — as long as it hasn't expired in the meantime.
I lost my phone. What happens to my notes?
Every note keeps its own schedule: it still burns on its last view and still expires on time. What you lose is management — the Sent tab's status and early-burn button existed only on that phone, and there is no account to recover them through.
Why didn't I get a read receipt?
Receipts only exist if you switched them on for that note before creating it. If you did, check that notifications are allowed for BurnPony — the push is a generic "A note was opened." Opening the Sent tab always shows the recorded receipt times regardless of push delivery.
Can the recipient reply?
No. BurnPony is one-way by design — a note, not a conversation. If you need an ongoing encrypted thread, that's what CarrierPony is for.
Does the recipient need an iPhone?
No. Recipients need any modern browser on any device. Only creating notes requires the iOS app.
Can I run my own server?
The app supports it today: Settings accepts a custom server URL, and each note remembers which server it lives on. The relay's source code is planned for public release; until then there's no public repo to deploy from — the roadmap tracks this honestly.

More reading

Step-by-step help lives in the guides; concepts are in the glossary; the deep technical picture is on the security page.